Refund Policy

Effective Date: 18 February 2026
Last Updated: 9 March 2026

Our Commitment to You

At Rob's Path, we stand behind the quality of our products and services. We want you to be completely satisfied with your purchase. This Refund Policy explains your rights and our 30-Day Money-Back Guarantee.

1. 30-Day Money-Back Guarantee

1.1 Our Guarantee

If you are not completely satisfied with any product or service purchased from Rob's Path, you may request a full refund within 30 days of your purchase date.

1.2 No Questions Asked

We honor our 30-day guarantee with minimal hassle. While we appreciate feedback about why the product wasn't right for you (it helps us improve), you don't need to provide a detailed justification for your refund request.

1.3 What's Covered

Our 30-day money-back guarantee applies to:

Digital courses and programs
Coaching packages (for the initial purchase price, subject to Section 2.3)
Membership subscriptions (refund of unused portion)
Digital products and downloads
All other products and services unless explicitly stated otherwise at the time of purchase

2. How to Request a Refund

2.1 Simple Process

To request a refund:

Email us at support@robspath.com with the subject of REFUND within 30 days of your purchase
Include your order number and/or email address used for purchase
Let us know what you purchased and that you'd like a refund
Optional: Share feedback about why the product wasn't right for you (helps us improve)

2.2 Processing Time

We will acknowledge your refund request within 2 business days
Refunds will be processed within 14 business days of your request
Refunds are issued to the original payment method used for purchase
Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account

2.3 Special Considerations for Coaching Services

For one-on-one coaching or group coaching programs:

Full refunds are available within 30 days if you've attended less than 25% of scheduled sessions
If you've attended 25% or more of sessions, we'll provide a pro-rated refund for any unused sessions
This ensures fairness as coaching involves reserved time and personalized attention

3. Subscription and Payment Plans

3.1 Subscription Cancellations

For ongoing subscription services:

You may cancel at any time
Cancellation takes effect at the end of your current billing period
No refunds for partial months unless you're within the initial 30-day guarantee period
You retain access to content through the end of your paid period

3.2 Payment Plans

If you purchased on a payment plan:

The 30-day guarantee applies from your first payment date
If you request a refund after making multiple payments, we'll refund all payments made minus any applicable usage fees (see Section 2.3 for coaching)
You must cancel any remaining scheduled payments with your bank or through your payment method

4. Exceptions and Limitations

4.1 After 30 Days

After the 30-day guarantee period expires, refunds are granted at our discretion based on:

Extenuating circumstances
Technical issues that prevented access (which we will attempt to resolve first)
Your Australian Consumer Law rights (see Section 5)

4.2 Abuse Prevention

We reserve the right to refuse refunds to customers who:

Have a pattern of purchasing and refunding multiple products
Have clearly consumed or used the entire product/service before requesting a refund in a manner inconsistent with a genuine evaluation
Violate our Terms and Conditions

This protection helps us maintain fair pricing for all customers while still honoring legitimate refund requests.

4.3 Bundled Products

For bundled products or packages:

If you request a refund within 30 days, you'll receive a full refund
After 30 days, refunds may be calculated based on the individual value of components used vs. unused

5. Your Australian Consumer Law Rights

5.1 Consumer Guarantees

Under Australian Consumer Law, you have rights that cannot be excluded by this policy, including:

For Products (including digital products):

Products must be of acceptable quality
Products must be fit for any purpose you specify
Products must match their description
Products must match any sample or demonstration model

For Services:

Services must be provided with acceptable care and skill
Services must be fit for any specified purpose
Services must be provided within a reasonable time

5.2 Remedies Under Australian Consumer Law

If we fail to meet a consumer guarantee, you are entitled to a remedy. The remedy will depend on whether the failure is major or minor:

Major Failure:

You can choose to reject the product/service and receive a refund, or
Keep the product/service and seek compensation for the drop in value

Minor Failure:

We will offer to repair, replace, or refund
If we cannot repair or replace within a reasonable time, you can choose a refund or compensation

5.3 When Consumer Law Rights Apply

Your Australian Consumer Law rights apply:

At any time if there is a failure to meet a consumer guarantee
Beyond our 30-day guarantee period
In addition to our 30-day money-back guarantee

5.4 Timeframes

For consumer guarantee claims:

There is no fixed time limit, but you must make claims within a "reasonable time"
What is "reasonable" depends on factors like the nature of the product, price paid, and how long products of that type usually last

6. Non-Refundable Items

The following are generally not eligible for refunds (except where required by Australian Consumer Law):

6.1 Third-Party Services

Third-party services or tools purchased through us but provided by other companies (subject to those providers' refund policies)
Transaction fees charged by payment processors

6.2 Promotional or Discounted Items

Items marked as "final sale" or "non-refundable" at the time of purchase (though Australian Consumer Law rights still apply)
Bonus items or gifts included with purchase

7. Technical Issues and Access Problems

7.1 Our Commitment

If you experience technical difficulties accessing your purchased content:

Contact us immediately at support@robspath.com
We will work with you to resolve the issue within 48 hours
If we cannot resolve the issue within 7 days, you are eligible for a full refund

7.2 Your Responsibility

To help us assist you:

Try accessing content from a different browser or device
Check your spam/junk folder for access emails
Ensure you're using the correct login credentials
Provide specific details about the issue you're experiencing

8. Product Updates and Changes

8.1 Improvements

We regularly update our digital products to improve quality and add value. Updates are provided at no additional cost to existing customers.

8.2 Discontinuation

If we discontinue a product you've purchased:

You will retain access to the product for at least 12 months after discontinuation
We will provide reasonable notice (at least 90 days) before removing access
We may offer a comparable replacement product at no additional cost

9. Contact Information

9.1 Refund Requests

To request a refund, please contact:

Email: support@robspath.com
Subject Line: Refund Request - [Your Order Number]

9.2 Questions About This Policy

If you have questions about this Refund Policy or your rights:

Prado Group Pty Ltd
Trading as Rob's Path
Email: support@robspath.com
Website: www.robspath.com

9.3 Australian Consumer Law Inquiries

For more information about your rights under Australian Consumer Law, visit:

Australian Competition and Consumer Commission (ACCC):
www.accc.gov.au

Queensland Office of Fair Trading:
www.qld.gov.au/fairtrading

10. Policy Changes

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes that reduce your rights will not apply to purchases made before the change.

Summary: Your Refund Rights at a Glance

✅ 30-day money-back guarantee on all purchases
✅ Simple process - just email us
✅ Quick processing - refunds within 14 business days
✅ Pro-rated refunds available for coaching after 25% completion
✅ Australian Consumer Law rights always protected
✅ Technical issues resolved quickly or full refund
✅ Fair treatment - we want you to be satisfied